Return & Refund Policy
We want you to be completely satisfied with your purchase. If your item does not meet your expectations or the fit is not right, you may request a return or exchange within 30 days of delivery.
Return Conditions
To qualify for a return or exchange, the item must be:
- Unworn and unused
- In its original condition
- Returned with all original tags attached
- Free from damage, marks, odours or signs of wear
Items that do not meet these conditions may not be accepted.
How to Request a Return
Contact our customer support team within 30 days of delivery and provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs if the item is damaged, defective or incorrect
Once approved, we will provide return instructions and a prepaid UK return label. Please do not return an item before contacting us.
Refunds
Once your returned item reaches our warehouse, it will be inspected to confirm that it meets our return conditions.
Approved refunds will be issued to the original payment method within 3–5 business days after inspection. Your bank or payment provider may require additional time to display the refund in your account.
Order Cancellations
Orders may only be cancelled before they have been shipped.
Approved cancellation refunds will be processed promptly and should appear in the original payment account within 3–5 business days, depending on the payment provider.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, contact our customer support team and include clear photographs of the item and packaging.
We will cover the return shipping costs and offer an appropriate resolution, which may include a replacement, repair or full refund.
Exchanges
Exchanges may be requested within 30 days of delivery, subject to product availability and the same return conditions listed above.
If the requested replacement is unavailable, we will offer an alternative or issue a refund to the original payment method.
Frequently Asked Questions
Is there a return shipping fee?
No. We provide a prepaid return shipping label for eligible returns within the United Kingdom.
How long do I have to request a return or exchange?
You have 30 days from the delivery date to submit your return or exchange request.
Can I return an item after wearing it?
No. Returned items must be unworn, unused, in their original condition and have all original tags attached.
What if the colour looks slightly different?
Product colours may appear slightly different depending on photography, lighting and screen calibration. If you believe you received the wrong colour, contact our customer support team with clear photographs so we can review the issue.
Can I exchange an item for a different size?
Yes, provided the item meets our return conditions and the requested size is available. Contact our customer support team to begin the exchange process.
When will I receive my refund?
Once your return has arrived and passed inspection, the refund will be issued to your original payment method within 3–5 business days.
This policy applies to orders delivered within the United Kingdom and does not affect your statutory consumer rights.
