Shipping policy
Buraq Atelier
.bq-shipping {
--bq-black: #000000;
--bq-dark: #171717;
--bq-grey: #555555;
--bq-light-grey: #f6f6f6;
--bq-border: #dedede;
--bq-white: #ffffff;
width: 100%;
padding: 72px 20px;
background: var(--bq-white);
color: var(--bq-black);
font-family: inherit;
}
.bq-shipping,
.bq-shipping * {
box-sizing: border-box;
}
.bq-shipping__container {
width: 100%;
max-width: 1180px;
margin: 0 auto;
}
.bq-shipping__header {
max-width: 780px;
margin: 0 auto 46px;
text-align: center;
}
.bq-shipping__eyebrow {
display: block;
margin-bottom: 12px;
color: var(--bq-black);
font-size: 12px;
font-weight: 700;
line-height: 1.3;
letter-spacing: 0.16em;
text-transform: uppercase;
}
.bq-shipping__header h1 {
margin: 0 0 18px;
color: var(--bq-black);
font-family: inherit;
font-size: clamp(36px, 5vw, 62px);
font-weight: 500;
line-height: 1.05;
letter-spacing: -0.035em;
}
.bq-shipping__header p {
margin: 0;
color: var(--bq-grey);
font-size: 17px;
line-height: 1.75;
}
.bq-shipping__highlights {
display: grid;
margin-bottom: 18px;
grid-template-columns: repeat(4, minmax(0, 1fr));
border: 1px solid var(--bq-border);
border-radius: 16px;
overflow: hidden;
background: var(--bq-white);
}
.bq-shipping__highlight {
display: flex;
min-height: 150px;
padding: 26px 20px;
align-items: flex-start;
gap: 15px;
border-right: 1px solid var(--bq-border);
}
.bq-shipping__highlight:last-child {
border-right: 0;
}
.bq-shipping__icon {
display: flex;
width: 42px;
height: 42px;
flex: 0 0 42px;
align-items: center;
justify-content: center;
border: 1px solid var(--bq-black);
border-radius: 50%;
color: var(--bq-black);
}
.bq-shipping__icon svg {
width: 22px;
height: 22px;
}
.bq-shipping__highlight h2 {
margin: 2px 0 7px;
color: var(--bq-black);
font-family: inherit;
font-size: 15px;
font-weight: 700;
line-height: 1.35;
}
.bq-shipping__highlight p {
margin: 0;
color: var(--bq-grey);
font-size: 13px;
line-height: 1.6;
}
.bq-shipping__policies {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 16px;
}
.bq-shipping__policy {
display: grid;
grid-template-columns: 46px minmax(0, 1fr);
gap: 18px;
padding: 30px;
border: 1px solid var(--bq-border);
border-radius: 16px;
background: var(--bq-white);
transition:
border-color 0.25s ease,
box-shadow 0.25s ease,
transform 0.25s ease;
}
.bq-shipping__policy:hover {
border-color: var(--bq-black);
box-shadow: 0 16px 40px rgba(0, 0, 0, 0.07);
transform: translateY(-3px);
}
.bq-shipping__number {
display: flex;
width: 42px;
height: 42px;
align-items: center;
justify-content: center;
border-radius: 50%;
background: var(--bq-black);
color: var(--bq-white);
font-size: 11px;
font-weight: 800;
letter-spacing: 0.06em;
}
.bq-shipping__policy h2 {
margin: 5px 0 13px;
color: var(--bq-black);
font-family: inherit;
font-size: 21px;
font-weight: 650;
line-height: 1.3;
}
.bq-shipping__policy p {
margin: 0 0 12px;
color: var(--bq-grey);
font-size: 15px;
line-height: 1.7;
}
.bq-shipping__policy p:last-child {
margin-bottom: 0;
}
.bq-shipping__policy strong {
color: var(--bq-black);
font-weight: 700;
}
.bq-shipping-faq {
margin-top: 70px;
}
.bq-shipping-faq__header {
margin-bottom: 26px;
text-align: center;
}
.bq-shipping-faq__header h2 {
margin: 0;
color: var(--bq-black);
font-family: inherit;
font-size: clamp(30px, 4vw, 44px);
font-weight: 500;
line-height: 1.15;
letter-spacing: -0.025em;
}
.bq-shipping-faq__list {
max-width: 900px;
margin: 0 auto;
overflow: hidden;
border: 1px solid var(--bq-border);
border-radius: 16px;
background: var(--bq-white);
}
.bq-shipping-faq__item {
margin: 0;
border-bottom: 1px solid var(--bq-border);
}
.bq-shipping-faq__item:last-child {
border-bottom: 0;
}
.bq-shipping-faq__item summary {
display: flex;
width: 100%;
min-height: 72px;
padding: 21px 24px;
align-items: center;
justify-content: space-between;
gap: 24px;
color: var(--bq-black);
font-size: 16px;
font-weight: 650;
line-height: 1.4;
list-style: none;
cursor: pointer;
transition:
color 0.2s ease,
background 0.2s ease;
}
.bq-shipping-faq__item summary::-webkit-details-marker {
display: none;
}
.bq-shipping-faq__item summary:hover,
.bq-shipping-faq__item[open] summary {
background: var(--bq-light-grey);
}
.bq-shipping-faq__icon {
position: relative;
display: block;
width: 18px;
height: 18px;
flex: 0 0 18px;
}
.bq-shipping-faq__icon::before,
.bq-shipping-faq__icon::after {
position: absolute;
top: 50%;
left: 50%;
border-radius: 2px;
background: currentColor;
content: "";
transform: translate(-50%, -50%);
transition: transform 0.25s ease;
}
.bq-shipping-faq__icon::before {
width: 16px;
height: 2px;
}
.bq-shipping-faq__icon::after {
width: 2px;
height: 16px;
}
.bq-shipping-faq__item[open] .bq-shipping-faq__icon::after {
transform: translate(-50%, -50%) scaleY(0);
}
.bq-shipping-faq__answer {
padding: 0 64px 23px 24px;
}
.bq-shipping-faq__answer p {
margin: 0;
color: var(--bq-grey);
font-size: 15px;
line-height: 1.75;
}
.bq-shipping__notice {
display: flex;
max-width: 900px;
margin: 24px auto 0;
padding: 18px 20px;
border: 1px solid var(--bq-border);
border-radius: 12px;
align-items: flex-start;
gap: 12px;
background: var(--bq-light-grey);
}
.bq-shipping__notice > span {
display: flex;
width: 24px;
height: 24px;
flex: 0 0 24px;
align-items: center;
justify-content: center;
border-radius: 50%;
background: var(--bq-black);
color: var(--bq-white);
font-size: 12px;
font-weight: 800;
}
.bq-shipping__notice p {
margin: 1px 0 0;
color: var(--bq-grey);
font-size: 13px;
line-height: 1.6;
}
@media (max-width: 989px) {
.bq-shipping__highlights {
grid-template-columns: repeat(2, minmax(0, 1fr));
}
.bq-shipping__highlight {
border-bottom: 1px solid var(--bq-border);
}
.bq-shipping__highlight:nth-child(2) {
border-right: 0;
}
.bq-shipping__highlight:nth-child(3),
.bq-shipping__highlight:nth-child(4) {
border-bottom: 0;
}
}
@media (max-width: 767px) {
.bq-shipping {
padding: 48px 15px;
}
.bq-shipping__header {
margin-bottom: 32px;
text-align: left;
}
.bq-shipping__header p {
font-size: 15px;
line-height: 1.65;
}
.bq-shipping__highlights {
grid-template-columns: 1fr;
border-radius: 13px;
}
.bq-shipping__highlight {
min-height: auto;
padding: 20px;
border-right: 0;
border-bottom: 1px solid var(--bq-border);
}
.bq-shipping__highlight:nth-child(3) {
border-bottom: 1px solid var(--bq-border);
}
.bq-shipping__highlight:last-child {
border-bottom: 0;
}
.bq-shipping__policies {
grid-template-columns: 1fr;
gap: 12px;
}
.bq-shipping__policy {
grid-template-columns: 38px minmax(0, 1fr);
gap: 13px;
padding: 21px 17px;
border-radius: 13px;
}
.bq-shipping__number {
width: 36px;
height: 36px;
font-size: 10px;
}
.bq-shipping__policy h2 {
margin-top: 4px;
font-size: 18px;
}
.bq-shipping__policy p {
font-size: 14px;
}
.bq-shipping__policy:hover {
transform: none;
}
.bq-shipping-faq {
margin-top: 50px;
}
.bq-shipping-faq__header {
text-align: left;
}
.bq-shipping-faq__list {
border-radius: 13px;
}
.bq-shipping-faq__item summary {
min-height: 66px;
padding: 18px;
gap: 16px;
font-size: 14px;
}
.bq-shipping-faq__answer {
padding: 0 50px 20px 18px;
}
.bq-shipping-faq__answer p {
font-size: 14px;
line-height: 1.65;
}
.bq-shipping__notice {
padding: 16px;
}
}
@media (prefers-reduced-motion: reduce) {
.bq-shipping__policy,
.bq-shipping-faq__item summary,
.bq-shipping-faq__icon::before,
.bq-shipping-faq__icon::after {
transition: none;
}
}
Shipping & Delivery
We currently deliver exclusively within the United Kingdom, with free doorstep shipping on every order.
Free Shipping
No delivery charges on UK orders.
2–4 Business Days
Fast delivery directly to your doorstep.
UK Delivery Only
We currently ship throughout the United Kingdom.
Email Tracking
Tracking details are sent after dispatch.
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Shipping Timeline
We offer free doorstep delivery throughout the United Kingdom. Orders are normally delivered within 2–4 business days.
Order Tracking
Tracking information will be emailed to you once your order has shipped. You can use the tracking details provided in the email to follow your parcel’s delivery progress.
Customs Duties
Most UK deliveries do not incur customs duties. If you are charged an import duty, send the receipt to our customer support team and we will refund the full duty amount promptly.
Shipping Changes & Cancellations
Contact our customer support team as soon as possible if you need to change your shipping information or cancel your order.
Changes and cancellations can only be made before the order has shipped.
Need more information?
Frequently Asked Questions
Where do you deliver?
How much does shipping cost?
How long will my order take to arrive?
When will my order be shipped?
How can I track my order?
Can I change my shipping address?
How can I reschedule my delivery?
What should I do if I am charged an import duty?
We currently deliver exclusively within the United Kingdom.
Shipping is completely free for orders delivered within the United Kingdom.
Orders are normally delivered within 2–4 business days.
Once your order has been processed, it will be handed over to our shipping partner. Your tracking information will then be sent to you by email.
Once your order has shipped, you will receive an email containing your tracking details. Use the tracking link provided to follow your parcel’s progress.
Yes, but only before your order has shipped. Contact our customer support team as soon as possible with your order number and the correct shipping address.
If your parcel has already shipped and is in transit, contact the courier handling your delivery directly to request a different delivery date or time.
Send a copy of the duty receipt and your order number to our customer support team. We will review it and refund the full duty amount promptly.
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This shipping policy applies exclusively to orders delivered within the United Kingdom.
